Totus Group Inc. (“Totus,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website and business operations. This Privacy Policy explains how we collect, use, disclose, and safeguard information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect the following types of information:
a) Information You Provide Voluntarily
- Name, company name, job title
- Email address, phone number
- Project inquiries, service requests, or form submissions
- Communications sent to us via email or website forms
b) Automatically Collected Information
When you visit our website, we may automatically collect limited technical information, such as:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
This information is used for website performance, security, and analytics purposes.
2. How We Use Your Information
We use collected information to:
- Respond to inquiries and provide requested services
- Prepare estimates, proposals, and contracts
- Communicate project updates and operational information
- Improve website functionality and user experience
- Comply with legal, regulatory, and insurance requirements
We do not sell or rent personal information to third parties.
3. Disclosure of Information
We may share information only where reasonably necessary, including with:
- Service providers supporting our operations (e.g., hosting, analytics, email services)
- Subcontractors or partners involved in delivering requested services
- Legal, accounting, or insurance professionals as required
- Authorities where disclosure is required by law
All third parties are expected to handle information responsibly and in accordance with applicable privacy obligations.
4. Cookies & Analytics
Our website may use cookies or similar technologies to:
- Understand website usage patterns
- Improve site performance and functionality
You can adjust your browser settings to refuse cookies, though this may limit certain features of the site.
5. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. While no method of transmission or storage is completely secure, we strive to use commercially acceptable safeguards.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law, contractual obligations, or insurance requirements.
7. Your Rights
Subject to applicable law, you may:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for certain uses of your information
Requests can be made using the contact details below.
8. Third-Party Links
Our website may contain links to third-party websites. Totus is not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Totus Group Inc.
Email: [email protected]
Phone: +1 (647) 660-9928
